A support inbox that answers first
A customer-support platform needed an agent that answers customers on its own without inventing anything, and a way for reps to work the inbox from inside Claude Desktop, Cursor or any AI assistant. We shipped a grounded support agent and a twelve-tool MCP server with permission tiers, suggest-only autonomy and bug routing to Linear, Jira and GitHub. Both live for paying customers.
MCP tools, 3 tiers
Autonomy modes
Answers outside the KB








